Concierge and Mailroom Personnel

concierge, security guard
Security Agents are often the first point of contact for employees, visitors and vendors upon entering a facility.

It is important that these individuals maintain a well polished presence and utilize appropriate customer service techniques in the administration of their security responsibilities.



Escort don't point policy
Eye contact and communication protocols
SUSPICIOUS PACKAGE SCREENING
SUSPICIOUS PERSON IDENTIFICATION
VISITOR/VENDOR PROCEDURES